Responsibilities
- Knowledge- Ensure excellent product knowledge by familiarizing yourself with the company’s vision for a smoke-free future, knowing all the benefits and understanding the basic science and technical aspect of the product.
- Sales – Transition from offering product knowledge to sales to Legal age smokers / Legal age users Adhere to KPIs and targets PEnsure all correct inputs is provided to consumers on purchase in correct systems. Upselling & Cross selling skills.
- Product Trial – Encourage product trials for Legal age smokers by conducting a guided trial to take the Legal age smokers through each step of the consumption journey.Ensure the guided trial is conducted smoothly and without rush in order to leave the Legal age smokers with the best experience of both the product and journey.Understand Legal age smokers objections and pain points to and handle them with the right product feature and benefit
- Interactions- Conduct 1-2-1 or 1-2-Many interactions and guided trials with legal age smoker/ legal age user.Ensure the correct techniques are applied to give each legal age smoker/ legal age user the best experience.Using all 8 critical experiences (RRP Benefits, Physical Discovery, Taste, Ritual, Support & care, customization, Life integration and New attest discovery).Provide timely feedback to supervisor/team leader on overall interactions and come up new ways of working to further enhance the consumer experience.Keeping up to date will all global talking points.
- Consumer Profiling – Familiarize yourself with your consumer before starting the journey in order to uncover the consumer’s needs, lifestyle and pain points. Based on your understanding of the consumer, present the relevant product’s benefits to ensure that the product resonates and is relevant to their needs. Reporting back through huddles on consumer pain points.
- Systems Knowledge- Master the IT tools being up to date with new technology & systems, that you will use in order to assist your interaction. Ensure all inputted fields are done correctly and accurately. Provide feedback to relevant stakeholders on the systems when relevant.
- Customer Care- Understand the customer care process to equip the consumer with the relevant knowledge and contact details when they require assistance post purchase.Understand the warranty and subscription policies to best inform the consumer.
- Compliance- Ensure that you practice and adhere to the company’s Policies & Procedures, Stock Management and VM Directives.Weekly basis reconcile all devices to ensure accurate tracking & SOH.
Competencies that will be measured
- Active listener
- Managing multiple activities at one time
- Relationship building
- Adaption & flexibly
- Problem solving
- Very good communicator with proven negotiation skills
- Emotional intelligent & intellectually curious
- We care values (welcome, Empathy, Compassion, Assist, Respect, Enable)
Required Qualifications:
- College Degree
- 2+ years’ experience in retail, sales, customer service or related fields including upscale or luxury brand products and services.
- Proven track of results achievement (KPIs)
- Fluency in English, 2nd language required is Arabic, French, Chinese, Russian, Italian, Spanish.
- Age 23 to 35
- Gender balance 50/ 50
- Must be fully vaccinated or willing to get vaccinated (requirement for airport pass)